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AFTER-SALE SERVICE:

+86-0769-85720234

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FAQ

  • Q Which Brand Work With?

    A A lot of famous brand working with us,such as FOLLI FOLLIE,KALOO,ADDIDAS,SUPER DRY,LINKS OF LONDON,ASOS,TRANGL,etc.
  • Q Which Products You Supply?

    A We could supply most of the printing products such as the paper bag,paper box,magazine,book,flyer,brochure,tag,label,sticker etc.
    We only list the paper bag and paper box on this web.You could click the below link for label and stickers.

  • Q What Kind Of Surface Fishing You Can Do?

    A We could do these for you:
    1.Matte/Grossy Lamination
    2.Hot Stampingsilver,gold,colorful
    3.UV Coating 
    4.Emboss/Deboss
    5.Virgin board
    6.Mounted on
    eeca surface finishing
  • Q Do You Have After-Sale Service?

    A Yes,we do.please contact our sales and tell them if any requires,we will help to solve it.
  • Q What Kinds Of Payment Method Do U Accept?

    A We accept T/T,WESTERN UNION,PAYPAL,L/C.
  • Q Do You Have Any Cetificate?

    A Yes,we have ISO 9001,SGS,FSC,OEKO-TEXT.
  • Q Can I Visit Your Company?

    A Yes. Welcome to contact our sales to make an appointment.
  • Q Do You Have Stock Products To Sell?

    A No. We work on OEM orders. That means, size, material, quantity, design, packaging solution, etc 
    will depend on your requests. Obviously, your logo can be printed on the products.

  • Q Are You A Manufacturer?

    A Yes. we are a FACTORY with is speciazed in Printing PRODUCTS from 1997.
  • Q How Long To Get The Quotation?

    A Within 24 hours after every detail confirmed.
  • Q How Many Colors Can Be Printed?

    A CMYK four process colors and any Pantone color is printable.
  • Q What Are Your Available Trade Terms?

    A EXW, FOB, CFR, CIF, DDU and DDP are all acceptable.
  • Q What's Your MOQ?

    A Our MOQ is 500 pcs for box & bag, 1,000pcs for tissue paper, sticker,hang tag and labels.
  • Q Do You Inspect Final Bulk Production?

    A Yes,of course,each step of production line,and will do full inspection of final goods before shipping.
  • Q Can I Put My Company Name,Logo On Products?

    A Of course,please feel free to send us your logo or your idea,our designer will help to design freely.
  • Q How Long Do I Have To Wait For My Boxes After Placing An Order?

    A

    Not long! No one likes to be kept waiting. So we get your boxes to you as quickly as possible.

    During checkout, you'll see an estimated ship date. This is a preliminary date, which assumes that your proof acceptance occurs within 24 hours and that your order doesn't have unusual requirements. This date may be updated when you approve your proof. We do our very best to make these estimates as accurate as possible, but they are ultimately only estimates. 

    If you are working toward a critical, hard deadline, please contact our Customer Support team as early as possible in the planning process so we can work with you to meet your needs.

    After placing your order, you should receive a digital proof within 24 hours. You can make changes and go through as many proof rounds as you need to get your box design the way you want it; you can cancel your order during the proofing cycle if necessary.

    Once you accept your proof, your order moves into Production and no further changes or cancellations are possible. Your order goes though several Production lines including printing, cutting, folding, QA, and packing for shipment.

    Production turnaround refers to the time after you place your order until it is shipped, not including shipping transit time, which you select during checkout. Production turnaround times are highly dependent on selections you make for box size, quantity, and materials.
    Expedited production may take as few as 8-10 calendar days from proof acceptance until we ship. Not all orders qualify for expedited production. If your order qualifies, you'll see the option available during checkout. Standard production times generally range from 10-20 calendar days after proof acceptance. 

    Shipping transit time depends on where you are in the USA. During checkout, you'll see an estimate of ship time to your location when you fill in your shipping address. If you select Expedited Production, we strongly recommend that you also select an Expedited Shipping Method.

    Expedited production may take as few as 8-10 calendar days from proof acceptance until we ship. Not all orders qualify for expedited production. If your order qualifies, you'll see the option available during checkout. Standard production times generally range from 10-20 calendar days after proof acceptance. 

    Shipping transit time depends on where you are in the USA. During checkout, you'll see an estimate of ship time to your location when you fill in your shipping address. If you select Expedited Production, we strongly recommend that you also select an Expedited Shipping Method.

  • Q What Choices Affect My Pricing?

    A
    Pricing is generally a factor of five things:
     
    1.Dimensions 
     
    2.Box style
     
    3.Percentage of ink coverage
     
    4.Material
     
    5.Quantity (higher quantities = significant unit cost savings)
     
    If you have questions about pricing or choices that can affect your order, our customer support team is happy to help!
     

  • Q Can The Wholesale Price Be Discount?

    A You get what you pay for. We always keep our products and quality first. Our prices are factory price, eliminating the Middle link of buyers. Directly access the factory price, mutual trust, win-win situation!
  • Q Are You Able To Test My Products When They Are Returned?

    A We are able to perform certain quality control checks on returned items. For more information, please contact your sales representative.
  • Q Do You Insure My Inventory In Your Warehouse?

    A Because our client’s inventory remains in their possession, we do not insure their inventory while in our warehouse. We can provide an insurance company to speak with if our clients are interested in taking out a policy on their insurance. 
 EECA packaging printing Co. Ltd.,

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CONTACT INFO

 Sally Yuan
 sally@dg-jingyi.com
 +86-0769-85720234
 Add: No 3, Road 2, Second Industrial Zone, Jiumenzhai,Humen Town,Dongguan City,Guangdong Province, 523900, P.R.China

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 EECA packaging printing Co. Ltd.,